Cabin Crew

IATA – International Air Transport Association, Canada

Course Outline

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.


The course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines.

Learner’s Profile
  • This is an entry-level course for aspiring Cabin Crew
  • Customer service professionals

Download Brochure

    Course Objectives

    Upon completing the course, you will acquire the following core skills:

    • Understand the cabin crew profession, its origins, and current practices.
    • Identify aircraft types and relevant cabin crew functions
    • Manage passenger interactions in a variety of circumstances
    • Recall emergency and safety procedures.

    Course Content

    • Introduction to the Airline Industry
    • Air Transport and Flight Operation
    • Crew Responsibilities and Co-operation
    • Managing abnormal and emergency situations
    • Medical emergencies on board the aircraft
    • Dangerous goods
    • Aviation security
    • Customer service and interaction with passengers
    • Airline catering and onboard retail services
    • Cabin Crew professional development
    Key Topics
    • Introduction to the airline industry and aircraft
    • Crew member coordination and communication
    • Customer service and managing passenger interactions
    • Safety and emergency procedures.
    Entry Qualification
    • Suitable for: Undergraduates | Graduates | Working Professionals
    • Minimum Education Requirement: Grade 10, O-Level or equivalent
    Career Opportunities
    • Airline Passenger Service Staff
    • Ground Handling Agents’ passenger service staff
    • Airport operators staff providing passenger services
    • Anyone wishing to start a career as a Station Manager
    Why WingsWay!
    • 2 Guaranteed International Airport Internships in UAE, with Internship Certificates
    • Guaranteed Internships at Travel Agencies & Cargo/Freight Forwarding Agencies
    • Job Application Assistance with all major airlines, airports & travel agencies
    • Trainers are experienced & qualified with industry specific work-experience
    • Additional focus on exam preparations with excellent passing record
    • Approved by Government Authorities (KHDA & DET – Dubai Economy & Tourism)
    • Classroom Sessions or Virtual Instructor Led Training option for students from across the World, with flexible timings
    • Modern classrooms & convenient locations
    • Scholarships | Special offers | Interest Free EMI options
    • Free membership to “WingsClub”, our ‘Loyalty Benefits Program’, providing exclusive Invitations to Events & Seminars, free lifetime consultation, free repeat training sessions, and other benefits
    • Free Sessions: Career Counselling | Interview & CV Preparation | Grooming Session
    • Included: Practical Training on a real Boeing 737 Aircraft. Designed by our industry-expert Trainers, Aircraft Maintenance Engineer & Aviation Quality/Safety Specialist, this session provides access to the Cockpit including a walk-around the undercarriage, inside the Landing Gear compartment & Cargo-hold areas. On this day, you can ask what you always wanted to ask but did not know whom to ask!
    Course Duration
    Contact us now for a Free Consultation & Course Fee Quotation

    Explore how it works for you!