Passenger Ground Services Course Description
The Passenger Ground Services course at WingsWay Training Institute provides a deep insight into various subjects, including airport operations, reservation systems, security protocols, and the evolving landscape of the aviation sector. Upon completing the course, students will acquire the expertise to deliver exceptional assistance and passenger services, ground operations, and customer satisfaction within airport environments. In addition, we have Guaranteed International Internships, grooming sessions, CV preparation, mock interviews, job assistance, and much more.
Course duration:
- 60 training hours
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Recognitions
The Passenger Ground Services course at WingsWay Training Institute is accredited by the International Air Transport Association (IATA), Montreal, Canada. IATA sets global standards for the aviation industry, and recognition signifies that the course aligns with these standards, offering international recognition. Moreover, our PGS course is approved by the Knowledge and Human Development Authority (KHDA).
Learning Outcomes
You will learn the following after completing the Passenger Ground Services course at WingsWay Training Institute.
- How Airlines and Airports Work: Learn how airlines and airports provide passenger services like check-in and boarding.
- Passenger Check-In and Boarding: Understand how passengers and their luggage are checked in and board planes, especially for those with special needs.
- Transportation Rules: Know the rules for safely transporting passengers and baggage.
- Computer Systems for Travel: Understand how computer systems manage
reservations and flight departures. - Latest Passenger Service Technology: Stay updated on the newest technology used to provide services to passengers at airports and on flights.
Career Opportunities
- Airport Manager
- Aviation Trainer
- Customs and Immigration Officer
- Ground Handling Coordinator
- Passenger Service Agent
- Baggage Handler
- Airline Customer Service Representative
- Aircraft Dispatcher
- Airport Safety Officer
Learner’s Profile
- Airline Passenger Service Employees
- Ground Handling Agents
- Airport Operator’s employees
- Anyone wanting to kickstart a career in Passenger Ground Services and gain global exposure.
- Customer service professionals
Key Topics
Below are some key topics covered in the Passenger Ground Services course at WingsWay Training Institute.
- How airports function
- Guidelines for boarding passengers and baggage
- Dangerous Goods Regulations
- Interacting with passengers
- The future of the aviation industry
Course Content
- Introduction to Airport and Airline Ground Operations
- Computer Reservations and Departure Control System Functions
- Check-In Procedures for Passengers and their Baggage (Airport and Off-site)
- Conditions of Carriage, Boarding Procedures and Close-Out Messaging
- Dangerous Goods Regulations
- Managing Passenger Interactions
- Aviation Security Requirements for Passenger and Baggage
- Enhanced passenger facilitation
- Future of the Aviation Industry
Entry Qualification
- Grade 10 / O-Level / Class 10
- High School Graduates
- Undergraduates
- Postgraduates
- Working Professionals
About The Instructor
Sheetal Murthy
Sheetal Murthy, with 20+ years in aviation and travel, holds various IATA certifications and NLP Coaching Academy credentials. Her teaching combines deep subject understanding and interactive workshops, yielding a remarkable pass rate of above 90%. Sheetal excels in CV writing, career guidance, interviews, and interpersonal skills.
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