Airport Passenger Ground Services
Course Description
The Airport Passenger Ground Services course at WingsWay Training Institute provides a deep insight into various subjects or airport ground services, including airport operations, reservation systems, security protocols, and the evolving landscape of the aviation sector.
This PGS course is designed to equip students with practical skills and theoretical knowledge required to handle passengers, ensure safety, and manage ground operations efficiently.
Upon completing the passenger ground services course, students will acquire the expertise to deliver exceptional assistance and passenger services, ground operations, and customer satisfaction within airport environments. In addition, we offer guaranteed internships at international airports, grooming sessions, CV preparation, mock interviews, job search assistance, and much more.
Course duration:
- 60 training hours
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Why WingsWay?
The Airport Passenger Ground Services course at WingsWay Training Institute is accredited by the International Air Transport Association (IATA), Canada — one of the most globally recognised providers of aviation courses. IATA sets global standards for the aviation industry, and this recognition signifies that this course aligns with international standards of airport services.
WingsWay Training Institute, a globally recognised and trusted Authorised Training Centre, ensures you receive top-quality training and recognition for your efforts. Our commitment to delivering exceptional private education in Dubai has earned us the approval from the Knowledge and Human Development Authority (KHDA), an accreditation from CPD (UK) Standard’s Office, and an ISO 9001:2015 certification from the International Accreditation Forum (IAF).
Furthermore, WingsWay Training Institute proudly received the title of ‘Best Training Institute’ twice and the ‘Outstanding Organisation Award’. Our services and training quality have not only been recognised by students in 85+ nationalities but also by top international organisations.
Learning Outcomes
You will learn the following after completing the Airport Passenger Ground Services course at WingsWay Training Institute:
- How Airlines and Airports Work: Learn how airlines and airports provide passenger services like check-in and boarding.
- Passenger Check-In and Boarding: Understand how passengers and their luggage are checked in and board planes, especially for those with special needs.
- Transportation Rules: Know the rules for safely transporting passengers and baggage.
- Computer Systems for Travel: Understand how computer systems manage
reservations and flight departures. - Latest Passenger Service Technology: Stay updated on the newest technology used to provide services to passengers at airports and on flights.
Career Opportunities
Whether you’re aiming for airport ground staff jobs or progressing into supervisory and management roles, this course opens doors to diverse aviation careers.
- Airport Manager
- Aviation Trainer
- Customs and Immigration Officer
- Ground Handling Coordinator
- Passenger Service Agent
- Baggage Handler
- Airline Customer Service Representative
- Aircraft Dispatcher
- Airport Safety Officer
Learner’s Profile
This iata course is ideal for airport ground staff who want to improve their expertise and career prospects.
- Airline Passenger Service Employees
- Ground Handling Agents
- Airport Operator’s employees
- Anyone wanting to kickstart a career in Passenger Ground Services and gain global exposure.
- Customer service professionals
Key Topics
Below are some key topics covered in the Passenger Ground Services course at WingsWay Training Institute.
- How airports function
- Guidelines for boarding passengers and baggage
- Dangerous Goods Regulations
- Interacting with passengers
- The future of the aviation industry
Course Content
- Introduction to Airport and Airline Ground Operations
- Computer Reservations and Departure Control System Functions
- Check-In Procedures for Passengers and their Baggage (Airport and Off-site)
- Conditions of Carriage, Boarding Procedures and Close-Out Messaging
- Dangerous Goods Regulations
- Managing Passenger Interactions
- Aviation Security Requirements for Passenger and Baggage
- Enhanced passenger facilitation
- Future of the Aviation Industry
Entry Qualification
This course is suitable for:
- Grade 10 / O-Level / Class 10
- High School Graduates
- Undergraduates
- Postgraduates
- Working Professionals
About The Instructor
Omkar Khadpekar
With experience in Hospitality, Tourism, Aviation, Training, and Sales, Omkar Rajesh Khadpekar has optimised passenger flow, managed aviation operations, and enhanced customer experiences. An IATA-certified trainer, he has shaped future aviation professionals while excelling in flight operations, VIP/CIP handling, recruitment support, and problem-solving. Omkar has worked in Air India Ltd. as a Service Assurance Officer and at Celebi Nas Airport Services as a Passenger Service Executive.
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