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1. Policy Commitment & Scope

WingsWay Training Institute is committed to high levels of quality assurance and policies that are open, transparent, and free from bias. We adhere strictly to the standards set by International Awarding Bodies (including CIPS) and Government Authorities.

It is our responsibility to ensure that all candidates have an equal opportunity to demonstrate their knowledge, skills, or understanding to the level of attainment required within each qualification. Where barriers exist, appropriate and reasonable adjustments will be made to both the learning process and assessment environment.

2. Request Mechanisms & Procedural Entry Points

To ensure reasonable adjustments are arranged seamlessly, students can initiate requests through clear procedural mechanisms at specific stages throughout their academic journey:

  • Stage 1: Induction & Enrolment — All students are explicitly informed of the Reasonable Adjustments Policy during their initial orientation. Students complete a Learning Needs Declaration Form during induction to self-identify any physical, sensory, or learning support requirements.
  • Stage 2: Pre-Assessment Registration — Students may submit a formal Reasonable Adjustment Request Form to the Academic Administration / Head of Faculty up to six (6) weeks prior to a scheduled examination or formal assessment date, ensuring sufficient time for awarding body approval.
  • Stage 3: Ongoing / Dynamic Need Discovery — If a student experiences a sudden medical, physical, or psychological change during their study, a request can be submitted mid-course along with supporting medical evidence.

3. Step-by-Step Application & Approval Workflow

  • 1. Submission: The student fills out the Candidate Reasonable Adjustment Request Form and attaches acceptable supporting evidence (medical reports from registered doctors, psychiatrists, educational psychologists, or specialist teachers).
  • 2. Internal Review: The Head of Faculty reviews the request and evidence within five (5) working days to confirm eligibility under equal opportunity guidelines.
  • 3. Awarding Body Approval: For qualifications awarded by external International Certifying Organizations (such as CIPS), WingsWay submits the application and supporting evidence to the awarding body within their required notice window prior to the exam date.
  • 4. Implementation & Notification: Upon approval, the Student Services team confirms the approved accommodations in writing to the candidate and brief exam invigilators/instructors accordingly.

Note: Provided the required adjustment remains identical across assessments, candidates do not need to re-submit evidence for subsequent modules once an ongoing condition is established on file.

4. Qualifying Conditions

Adjustments to the assessment process are made for candidates with a physical, sensory, or mental impairment that has a substantial and long-term adverse effect on their ability to carry out normal day to-day activities. Conditions qualify if they are:

  • More than minor or trivial in impact.
  • Have lasted, or are likely to last, for at least twelve (12) months.
  • Affect daily activities (such as reading, writing, walking, or sustained concentration).

5. Types of Reasonable Adjustments

Depending on candidate needs and awarding body approval, adjustments may include:

  • Extra time allowance during written or practical examinations.
  • Supervised rest breaks during assessment sessions.
  • Use of readers, scribes, transcribers, word processors, laptops, or adaptive devices.
  • Modified assessment materials (e.g., Braille, taped responses, enlarged fonts, or colored paper).

6. Reviews and Appeals

If a request for a reasonable adjustment is rejected or partially granted, the candidate has the right to request a formal review through the Institute’s Academic Review Panel within seven (7) working days. Complete procedural documentation, forms, and appeal details are maintained by the Academic Administration office and are available upon request.