Airline Customer Service Course Description
Airline Customer Service Course is an in-demand training program for aviation lovers aspiring to be part of the airline or airport industry. Enrolling in Airline Customer Service Training at WingsWay Training Institute will teach you how the customer service functions, from check-in to boarding.
You will learn the ins and outs of effective communication, problem-solving, and enhancing passenger satisfaction, setting the foundation for a rewarding career as a customer service agent. WingsWay Training Institute not only prepares you for the challenges of airline customer service but also opens doors to opportunities in one of the most various sectors of the aviation, travel & tourism industry.
Choose WingsWay Training Institute for your customer service training in Dubai and across the globe with our online and offline classes.
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Recognitions
WingsWay Training Institute is recognised by the International Air Transport Association (IATA) which is headquartered in Montreal, Canada. As an IATA Authorized Training Centre, WingsWay Training Institute offers programs with global acknowledgment.
We also hold recognition from Dubai’s Knowledge and Human Development Authority (KHDA) for our commitment to offering quality private education. Moreover, we also hold the ISO 9001:2015 certification from the International Accreditation Forum (IAF).
Celebrated as the ‘Best Training Institute’ in 2023 twice, WingsWay Training Institute’s educational offerings are renowned worldwide, acknowledged by learners over 65+ countries.
Key Topics
The key learning topics covered in this Airport Customer Service course include:
- Effective communication and customer engagement techniques.
- Understanding cultural differences and social styles of airline customers.
- Latest trends in customer service.
- Skill that will prepare you to excel in exceptional customer service, meet various customer demands, and keep up with industry changes.
Learner’s Profile
Our Airline Customer Service Training program is crafted for individuals keen on launching their career in airport, airlines, travel and tourism industries as a customer service agent.
This course is ideally suited for:
- Aspiring newcomers aiming to launch a career in Airport Customer Service
- Customer service professionals open to transitioning into the aviation industry
- Hospitality industry experts seeking a career change in aviation
- Individuals from security, healthcare, and sales backgrounds eager to join the aviation sector
- Professionals handling various airport services including Ticket Office, Reservations, Check-In, Traffic, Operations, Baggage Services, and Information Desk
- Staff responsible for Cargo Reservations and Receiving
- Team members engaged in Public Relations and Sales Support
- Flight Attendants seeking to enhance customer service skills
Career Opportunities
After completing the Airline Customer Service training course, you become eligible to pursue a range of careers in the aviation, travel & tourism industry. Some are listed below:
- Airline Customer Service Agent
- Airport Manager
- Retail Sales Associate
- Ticketing Agent
- Airport Customer Service Supervisor
- Airport Operations Manager
Course Content
- Elevating the Quality of Customer Service
- Enhancing Verbal and Non-Verbal Communication Prociency
- Mastering Customer Interaction Techniques
- Cultivating Cross-Cultural Sensitivity
- Effectively Coping with Stress and Pressure
Course Duration:
- 60 training hours
Entry Qualification
This course is suitable for:
- Grade 10 / O-Level / Class 10
- High School Graduates
- Undergraduates
- Postgraduates
- Working Professionals
Learners Outcome
Upon completing this Customer Service course at WingsWay Training Institute, participants will be equipped to:
- Understand airline and airport operations for superior customer service.
- Develop top-notch customer service skills, blending knowledge, attitude, and skills.
- Examine how new technologies influence customer service.
- Ensure customer needs are met with these technological advancements.
- Evaluate airline strategies for customer satisfaction and competitive advantage.
- Learn how to ace the IATA exam.
- Secure support to build your CV, crack the interview, communications, and much more.
About The Instructor
Tina Christine Dey
Tina Christine Dey brings her extensive aviation experience, with 6,000+ inflight hours and 2,000+ training hours. She excels in aviation, communication, grooming, fitness, and nutrition. Her teaching fuses practical experience with interactive exercises for practical skill development. Tina's diverse background, including Amazon and Marriott roles, and participation in Miss India Universe, makes her an exceptional instructor.
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