Tele-Sales Specialist- Maximise Revenue Course Description
Master the art of telesales and supercharge your ability to close deals over the phone. This intensive course delves into the strategies, techniques, and communication skills that drive high-converting sales conversations.
You will learn to overcome objections, build rapport, and create a compelling sales pitch that resonates with potential customers. Whether you’re new to telesales or an experienced professional looking to sharpen your skills, this course empowers you to generate qualified leads, nurture customer relationships, and achieve your sales targets with confidence.
At WingsWay Training Institute, we’ll equip you with the tools to handle gatekeepers effectively, navigate call reluctance, and deliver presentations that leave a lasting impression. Gain the ability to identify customer needs and tailor your pitch accordingly, ensuring your conversations are relevant, engaging, and ultimately lead to successful sales outcomes.
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Recognitions
WingsWay Training Institute, a globally recognized and trusted Authorised Training Centre, ensures you receive top-quality education and recognition for your efforts. Our commitment to delivering exceptional private education in Dubai has earned us the endorsement of the Knowledge and Human Development Authority (KHDA) and ISO 9001:2015 certification from the International Accreditation Forum (IAF).
Furthermore, WingsWay Training Institute proudly achieved the title of ‘Best Training Institute’ twice in 2023 and anticipates maintaining this prestigious position in 2024. Our services and training quality have not only been recognized by students in over 60 countries but also by TOP international organisations.
Course Outline
Module 1: Foundations of Telesales Success
- Understanding the telesales process and best practices
- Setting goals and defining your target audience
- Developing a confident and professional phone presence
Module 2: Effective Communication in Telesales
- The power of questioning, active listening, and rapport-building
- Crafting compelling sales pitches and presentations
- Overcoming objections and negotiating effectively
Module 3: Persuasive Selling Techniques
- Emphasising value proposition and customer benefits
- Utilising storytelling and social proof to influence prospects
- Closing techniques to drive sales conversions
Module 4: Telesales Optimization
- Managing time efficiently and prioritising calls
- Utilising CRM tools and sales tracking methods
- Measuring performance and setting KPIs for success
Course Duration
- 1 Day
Learning Mode
- Classroom
- Virtual Instructor Led Training – VILT
Course Language
- English
- Arabic
Who Should Attend?
This course is designed for:
- New and aspiring telesales representatives
- Experienced telesales professionals seeking to boost their performance
- Customer service representatives transitioning into sales roles
- Anyone who wants to enhance their telephone sales skills
Learning Objective
By the end of this course, participants will be able to:
- Develop effective sales scripts and persuasive opening statements.
- Employ active listening and questioning techniques to uncover customer needs.
- Present product/service features and benefits in a way that resonates.
- Handle objections with confidence and maintain a positive demeanour.
- Utilise closing techniques to secure sales commitments.
- Manage call time efficiently and meet targets.
Career Opportunities
Proficiency in tele-sales opens doors to roles such as:
- Tele-sales Representative
- Inside Sales Representative
- Lead Generation Specialist
- Account Development Representative
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