Effective KPI and Balanced Scorecard
Course Description

This course delves into the power of Key Performance Indicators (KPIs) and the Balanced Scorecard framework to drive strategic alignment and performance improvement.

You will master the art of defining meaningful KPIs that link to your organization’s goals, track progress, identify areas for improvement, and make informed, data-driven decisions. Gain hands-on experience designing a Balanced Scorecard that incorporates multiple perspectives – financial, customer, internal processes, and learning & growth.

This course equips you with the tools and knowledge to translate your organization’s vision into measurable metrics, ensuring that your efforts are focused and aligned for lasting success.

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Recognitions

WingsWay Training Institute, a globally recognised and trusted Authorised Training Centre, ensures you receive top quality education and recognition for your efforts. Our commitment to delivering exceptional private education in Dubai has earned us the endorsement of the Knowledge and Human Development Authority (KHDA) and ISO 9001:2015 certification from the International Accreditation Forum (IAF).

Furthermore, WingsWay Training Institute proudly received the title of ‘Best Training Institute’ twice and the ‘Outstanding Organisation Award’. Our services and training quality have not only been recognised by students in over 80+ countries but also by top international organisations.

Course Outline

Module 1: Introduction to KPIs and Balanced Scorecard

Defining KPIs and their role in performance management

The history and evolution of the Balanced Scorecard

Benefits of using KPIs and Balanced Scorecards

Module 2: Developing Effective KPIs

The SMART criteria for defining measurable KPIs
Identifying KPIs that align with organizational goals
Linking KPIs across different departments and functions

Module 3: Designing a Balanced Scorecard

The four perspectives of the Balanced Scorecard (Financial, Customer, Internal Process, Learning & Growth)
Selecting KPIs and setting targets for each perspective
Creating a visual representation of your Balanced Scorecard

Module 4: Using KPIs and Balanced Scorecard for Decision-Making

Tracking and analyzing KPI data over time
Identifying performance trends and areas for improvement
Communicating performance insights to stakeholders

Module 5: Implementing and Maintaining Your System

Building a culture of accountability around KPI tracking
Updating KPIs and the Balanced Scorecard as needed
Integrating KPI tracking into regular reporting

Course Duration

2 Days

Learning Mode

Classroom
Virtual Instructor Led Training – VILT

Course Language

English
Arabic

Who Should Attend?

This course is valuable for:

Executives and senior managers responsible for strategic planning.
Business analysts and performance improvement professionals.
Team leaders and managers seek to track progress toward goals.
Anyone interested in data-driven decision-making and performance measurement.

Learning Objective

By the end of this course, participants will be able to:

Understand the principles of Key Performance Indicators (KPIs) and the Balanced Scorecard
Develop SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) KPIs aligned with organizational goals.
Design a comprehensive Balanced Scorecard for strategic performance management
Use KPIs and scorecard data for effective decision-making
Track and analyze KPI trends to identify areas for improvement
Communicate performance results to stakeholders

Career Opportunities

Proficiency in KPI development and Balanced Scorecard concepts enhances your value in:

Strategic Planning and Management roles
Business Analytics and Performance Management
Leadership and management positions focused on data-driven decision-making

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Upskill & Drive Results

Effective KPI and Balanced Scorecard