Effective Communication and Emotional Intelligence Workshop
This immersive 3-day workshop focuses on the synergistic relationship between effective communication and emotional intelligence. Participants will develop practical skills to enhance their communication clarity, build stronger relationships, and navigate challenging interactions at work with greater emotional awareness and resilience.
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Recognitions
WingsWay Training Institute, a globally recognised and trusted Authorised Training Centre, ensures you receive top-quality education and recognition for your efforts. Our commitment to delivering exceptional private education in Dubai has earned us the endorsement of the Knowledge and Human Development Authority (KHDA) and ISO 9001:2015 certification from the International Accreditation Forum (IAF).
Furthermore, WingsWay Training Institute proudly received the title of ‘Best Training Institute’ twice and the ‘Outstanding Organisation Award’. Our services and training quality have not only been recognised by students in over 80 countries but also by top international organisations.
Course Duration
- 3 Days
Learning Mode
- Classroom
Course Language
- English/Arabic
Learning Objectives
- Understand the fundamental principles of effective communication.
- Identify and analyse personal communication styles and preferences.
- Define and understand the core components of emotional intelligence.
- Develop self-awareness by recognising personal emotional triggers and patterns.
- Practice active listening techniques and interpret non-verbal communication cues.
- Apply emotional regulation strategies to manage emotions effectively.
- Develop empathy and social awareness in communication.
- Understand and practice effective techniques for handling difficult conversations.
- Learn and apply conflict resolution strategies.
- Build resilience in the face of emotional challenges.
- Practice assertive communication techniques and deliver constructive feedback.
- Develop influencing skills and communicate with impact.
- Facilitate effective team communication and collaboration.
- Apply collaborative problem-solving and decision-making strategies.
- Develop a personal action plan for continued communication and EI development.
- Be able to identify and utilise resources to continue to develop skills.
Who Should Attend?
C-suite
Middle Managers
Team Leads
Supervisors
Professionals seeking to improve their communication, negotiation, productivity, relationship and emotional intelligence for enhanced personal and professional effectiveness.
Course Outline
Day 1: Foundations of Communication & Self-Awareness
Module 1: Communication Fundamentals & Self-Discovery
- Introduction & Workshop Objectives: Setting the stage and outlining the interconnectedness of communication and EI.
- The Communication Process: Understanding the components of effective communication
- Communication Styles & Preferences: Identifying personal communication styles and recognising others’ styles.
- Self-Awareness & Emotional Recognition:
- Defining emotional intelligence and its core components.
- Identifying personal emotional triggers and patterns, human psychology.
- Exploring personal EI strengths and weaknesses through self-assessments.
- Journaling and reflection exercises for self-discovery.
Module 2: Active Listening & Non-Verbal Communication
- Active Listening Techniques: Practicing attentive listening, paraphrasing, and summarising.
- Non-Verbal Communication:
- Understanding the impact of body language, facial expressions, and tone of voice.
- Decoding non-verbal cues in various situations.
- Practicing effective non-verbal communication.
- Feedback & Reflection: Group discussions and feedback sessions on communication styles.
Day 2: Emotional Regulation & Empathy in Communication
Module 3: Managing Emotions & Building Resilience
- Emotional Regulation Strategies:
- Mindfulness and stress management techniques.
- Cognitive reappraisal and reframing negative thoughts.
- Developing resilience in challenging situations.
- Emotional Triggers & Responses: Identifying and managing emotional responses in high-pressure communication scenarios.
- Practical Exercises: Role-playing and scenario-based exercises to practice emotional regulation.
Module 4: Empathy & Social Awareness in Communication
- Empathy vs. Sympathy: Understanding the nuances and importance of empathy.
- Perspective-Taking & Social Awareness: Developing the ability to understand others’ perspectives and emotional states.
- Building Rapport & Trust: Techniques for establishing and maintaining positive relationships.
- Difficult Conversations & Conflict Resolution:
- Communicating with empathy and assertiveness.
- Strategies for resolving conflicts constructively.
- Role play of difficult conversations.
Day 3: Advanced Communication & Collaborative Relationships
- Module 5: Assertive Communication & Influencing Skills
- Assertive Communication Techniques:
- Expressing needs and boundaries effectively.
- Delivering and receiving constructive feedback.
- Managing challenging personalities.
- Influencing & Persuasion: Communicating with impact and influencing others ethically.
- Storytelling & Narrative Communication: Using stories to engage and inspire.
Module 6: Collaborative Communication & Action Planning
- Collaborative Problem-Solving & Decision-Making: Facilitating effective team communication and collaboration.
- Building High-Performing Teams: Communicating for shared goals and mutual support.
- Developing a Personal Action Plan:
- Identifying specific communication and EI goals.
- Creating a roadmap for on-going development.
- Resources and tools for continued learning.
- Workshop Review & Feedback: Q&A, final thoughts.
Bring this Course In-House!
Upskill & Drive Results
Flexible
Cost Effective
Customised Content
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