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Date: Saturday,  24th January 2026 
Time: 14:00 to 16:00 Hours
Venue: WingsWay Training Institute, Bur-Dubai

Decoding “Behind-The Scenes” Cabin Crew Services

INSIDER HACKS FOR ULTIMATE PASSENGER DELIGHT

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Thank you for your interest. Registration for this session has closed as we have reached maximum capacity. However, we host such sessions every month. Please drop us an email at [email protected] for more information.

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Session Overview

DTTAG (Dubai Travel & Tour Agents Group) is delighted to announce an exciting opportunity for all travel professionals in Dubai, powered by WingsWay Training Institute (IATA – Authorised Training Center). 

As a valued member of DTTAG, you are exclusively invited to participate in our comprehensive annual calendar of monthly Free Skill Enhancement programs. These complimentary specialised training sessions are designed to equip you with the skills and knowledge to excel in today’s travel and tourism landscape.

This initiative, proudly presented by DTTAG and powered by WingsWay Training Institute, underscores our commitment to empowering our members and elevating the standards of service within Dubai’s thriving travel industry. 

By being a part of the DTTAG community, you gain access to invaluable resources like these cutting-edge training programs, ensuring you stay ahead of the curve and deliver exceptional experiences to your clients.

IATA

Learning Objective

Elevating the Travel Consultants Role through Elite Cabin Crew Operational Secrets.

Turn from a reactive problem-solver to a proactive advisor. Equip yourself with the same operational knowledge utilized by the airline crew itself, allowing you to anticipate and mitigate clients stress.

Who Should Attend?

This specialised 2-hour session, “Insider Hacks for Ultimate Passenger Delight“ is specifically designed for:

  • Sales & Reservation Executives & Managers
  • Procurement & Contracting Executives & Managers
  • Operations Supervisors & Managers
  • Key Account Managers (Corporate & Government Accounts) 
  • Business Development Managers
  • Agency Owners / Senior Management
  • Anyone in a client-facing role

Learning Outcomes

Upon completion of this Workshop Program, participants will be able to:

  1. Strategize for Ultimate Comfort:

Participants will gain exclusive access to tips used by crew and seasoned frequent flyers to secure optimal comfort for their clients. Delight your clients with invaluable industry insights.

2.Master the Crew’s Mindset:

The Travel Consultant can ensure clients know how to engage the crew effectively to receive maximum service effectiveness and benefits. Make your clients come back to YOUI!!

3.Personalize the Journey:

Participants will discover how top airlines instantly identify passengers by name, elite status, and pre-ordered meals. This knowledge empowers travel consultants to advise clients on ensuring their digital footprint (preferences, status, special occasions) is flawless, maximizing the chance for personalized recognition, thus offering a bespoke service that “WOWs” the client.  

4.Pre-empt Distress & Disruption:

Participants will acquire proven crew techniques for mitigating jet lag, managing mild turbulence, and reacting calmly to minor operational irregularities.

Travel Consultants can supply essential wellness and preparedness tips, positioning themselves as proactive safety and comfort advisors, ultimately transforming the client’s flying and arrival experience and become their preferred service provider!

5.Service Recovery:

This knowledge unlocks the operational mystery of in-flight issue resolution, enabling consultants to provide empathetic and informed support to clients during disruptive events, transforming a potential negative experience into an affirmation of the travel consultant and Travel Agents value.  

Why You Should Attend

Your participation will be rewarded with:

  •  Certificate issued by CPD (UK) Standards Office:
    In today’s competitive market, CPD or Continuing Professional Development certification sets you apart, ensuring you meet the highest standards. Your Certification enhances credibility and marketability.
  • Certificate issued by WingsWay Training Institute:
    • IATA (Authorised Training Center)
    • KHDA (Approved Education Institute)

Don’t miss this exclusive benefit of your DTTAG membership! Register now to secure your spot and invest in your professional growth.

We look forward to welcoming you and contributing to your success within the vibrant Dubai travel and tourism community.

WingsWay Training Institute – Empowering Excellence in Travel & Tourism, in proud partnership with DTTAG.

Register Now