Espresso Learning Sessions
WingsWay “Espresso” is all about the infusion of good qualities, learning and sharing knowledge under positive pressure, and passing through our expert guidance process!
- 3 hours each session
- One smart shift makes a measurable difference
- Maximum engagement, high impact, and activity-based learning
Training Modes
Virtual Training
Classroom
Face to Face
Language:
English & Arabic
.
Why Bite-Sized Trainings?
- Cost-effective
- 3 hours per topic
- Flexible schedule
- Targeted, engaging, result-oriented
The Process is Very Simple
Building Trust and Rapport
Who Should Attend?
- Team leaders, Managers, Junior and Senior executives from any department and industry.
Learning Outcomes:
- Define trust and rapport and understand their importance in relationships.
- Identify the key components of building trust and rapport.
- Develop effective communication skills for building rapport.
- Practice active listening techniques to build trust.
Develop Sales Mindset
Who Should Attend?
- Sales Team leaders, Sales Managers, Junior sales executives from any industry.
Learning Outcomes:
- Mindset: Buyer psychology, Sales mindset
- Research: Know your customer, market, product
- Engage: Confidence, Rapport, and Trust,
- Advocate: Asking Probing questions, Leverage Value
- Lead: Overcome objections, Solution driven
Effective Communication Skills
Who Should Attend?
- This course is beneficial for anyone who wants to improve their communication skills, including professionals, students, and individuals seeking to enhance their interpersonal interactions.
Learning Outcomes:
- The Communication Process
- Verbal and Nonverbal Communication
- Effective Communication Techniques
- Role-playing exercise to practice learned techniques in simulated scenarios
- Providing and receiving constructive feedback
Leadership Mindset Toolbox
Who Should Attend?
- Managers, Team Leads, Supervisors, and anyone who wants to develop their leadership skills.
Learning Outcomes:
- Enhance self-awareness, Self-Management and identify limiting beliefs.
- Explore different leadership styles and adapt your approach.
- Foster a culture of trust, and collaboration.
- Cultivate growth mindset.
Managing Self and Team
Who Should Attend?
- This course is beneficial for anyone in a leadership role, including team leads, project managers, and supervisors.
Learning Outcomes:
- Identify and apply strategies for effective self-management.
- Develop strong communication and delegation skills.
- Foster a positive and productive team environment.
- Motivate and empower team members to achieve goals.
Self-Leadership
Who Should Attend?
- Team leaders, Managers, Junior and Senior executives from any department and industry.
Learning Outcomes:
- Define trust and rapport and understand their importance in relationships.
- Identify the key components of building trust and rapport.
- Develop effective communication skills for building rapport.
- Practice active listening techniques to build trust.
Introduction to Management
Who Should Attend?
- Managers, Team Leads, Supervisors, and anyone who wants to develop their Managerial Skills or new to management/team lead journey.
Learning Outcomes:
- Define management and its core functions within organizations.
- Develop strong communication skills for clear and concise information exchange.
- Implement control systems to monitor progress and ensure goal achievement.
- Recognize ethical considerations in managerial decision-making.
First Time Manager Essential Toolbox
Who Should Attend?
Managers, Team Leads, Supervisors with 6 months to 1-year experience of the same level, and anyone who wants to develop their managerial skills or is new to the management/team lead journey.
Learning Outcomes:
- The manager's Mindset
- Communication Essentials for Managers
- Building and Leading High-Performing Teams
- Time Management, Delegation, and Feedback
Accounting for Non-Accountants
Who Should Attend?
- This course is designed for individuals with no prior accounting experience who want to understand the fundamentals of financial information used in business.
Learning Outcomes:
- Introduction to Accounting
- Understanding debits and credits
- Financial Statements - The Big Three
- The Balance Sheet, The Income Statement, The Cash Flow Statement
- Using Financial Statements for Decision-Making
Effective Delegation
Who Should Attend?
- Executives, Managers, Team Leads.
Learning Outcomes:
- Understand the benefits of effective delegation.
- Identify tasks that are appropriate for delegation.
- Select the right person to delegate tasks to.
- Communicate tasks clearly and concisely.
- Monitor progress and provide constructive feedback.
The DNA of Smart Managers
Who Should Attend?
- Executives, Managers, Team Leads.
Learning Outcomes:
- Self-Management and Self Review
- Time management and Delegation
- Develop your Team
- Generate Results
Problem Solving Skills
Who Should Attend?
Executives, Managers, Team Leads, Supervisors, and anyone who would like to learn more about problem-solving skills.
Learning Outcomes:
- Introduction to Problem-Solving
- Analyzing the Problem
- Generating Solutions
- Selecting and Implementing Solutions
People-Centric Manager
Who Should Attend?
- Executives, Managers, Team Leads, Supervisors at all levels.
Learning Outcomes:
- Define people-centric leadership and management
- Understand the benefits of a people-centric approach
- Foster effective communication with team members
- Provide constructive feedback, motivate and empower team
- Manage conflict effectively
- Delegate tasks effectively
Time & Task Management
Who Should Attend?
- Professionals across all industries and levels
- Managers and team leaders
- Students and individuals managing multiple projects
- Anyone striving to manage time and task better and like to achieve a better work-life balance.
Learning Outcomes:
- Learn to prioritize tasks through practical techniques.
- Learn the most practical way to develop own time & task matrix.
- Understand the neuroscience behind effective time management.
- Overcome procrastination, Manage interruptions and distractions for optimal focus.
Team Building Skills
Who Should Attend?
- Team leads
- Managers
Learning Outcomes:
- Learn to develop a high-performance team
- Develop trusting relationship with team members
- Giving and receiving effective feedback
- Communicate, Support and measure what matters.
Emotional Intelligence
Who Should Attend?
- Team leads
- Managers
- Directors
Learning Outcomes:
- Understanding emotional intelligence (EI)
- Assessing and developing EI competencies
- Self-awareness, Social awareness, Relationship management
- Practicing self-reflection and personal development
Conflict Resolution and Negotiation
Who Should Attend?
- Team leads
- Managers
- Directors
Learning Outcomes:
- Identifying sources of conflict in the workplace
- Strategies for effective conflict resolution
- Negotiation techniques and tactics
- Building win-win solutions
Personal Leadership Development
Who Should Attend?
- Team leads
- Managers
- Directors
Learning Outcomes:
- Creating a personal leadership development plan
- Setting SMART goals for leadership growth
- Seeking feedback and mentoring opportunities
- Sustaining leadership effectiveness over time
Customer Service Excellence
Who Should Attend?
- Team leads
- Managers
- Professionals across all industries and levels
Learning Outcomes:
- Understanding customer expectations and needs
- Implementing effective customer service strategies
- Handling customer complaints and resolving conflicts
- Sales psychology and customer engagement
- Cross-selling and upselling techniques
Adaptability and Resilience
Who Should Attend?
- Team leads
- Managers
- Directors
- Professionals across all industries and levels
Learning Outcomes:
- Adapting to change and embracing uncertainty
- Resilience strategies for managing stress and setbacks
- Maintaining a positive attitude and growth mindset
Teamwork and Collaboration
Who Should Attend?
- Team leads
- Managers
- Directors
Learning Outcomes:
- Effective collaboration in diverse teams
- Team dynamics: roles, responsibilities, and communication
- Leveraging strengths and managing conflicts within teams
- Developing high trust team
Workplace First Aid
Who Should Attend?
- Professionals across all industries and levels
Learning Outcomes:
- Basic First Aid Techniques
- Assessing the Scene and Ensuring Safety
- ABCs of First Aid (Airway, Breathing, Circulation)
- CPR (Cardiopulmonary Resuscitation)
- Choking Response
- Common Workplace Emergencies
- Developing an Emergency Action Plan
- Roles and Responsibilities of Employees
Workplace Fitness- Energize Your Workplace
Who Should Attend?
- Managers, Team Leads and Executives
- Professionals across all industries and levels
Learning Outcomes:
- Key Components of a Workplace Fitness Program
- Physical Exercise
- Ergonomics and Posture
- Nutrition and Hydration
- Implementing Workplace Fitness Initiatives
- Creating a Culture of Health and Wellness
- Designing Fitness Challenges and Program
Email Etiquette and Business Writing Skills
Who Should Attend?
- Executives, and Juniors
- Professionals across all industries and levels
Learning Outcomes:
- Learn to choosing an appropriate communication channel.
- Using clear, specific, objective and positive language.
- Email etiquette guidelines
- Stages of business writing
- Structure emails and documents logically for optimal readability.
- Craft professional and courteous messages for various audiences.
Effective Interview Skills
This course will equip you with the knowledge and tools to excel in your next interview. By the end of the program, you will be confident in your ability to effectively communicate your skills and experience, leaving a lasting impression on potential employers.
Who Should Attend?
- Anyone who is lacking the interview confidence or would like to improve their interview skills.
Learning Outcomes:
- Learn about interview process and types
- Understand Pre-Interview Preparation
- Mastering the Art of Communication
- Answering tough questions
- Making a strong impression
- Simulation interview scenario of 15 minutes practice
Competency-Based Interview Skills
Who Should Attend?
- HR Executives, HR Managers, Team Leads, Supervisors
- Talent Acquisition, HRBP,
- Business Owners
Learning Outcomes:
- Identify the different stages of a CBI process.
- Develop competency frameworks for specific job roles.
- Craft effective behavioural interview questions.
- Conduct skilful interviews that elicit relevant candidate experiences.
- Understand the principles and benefits of competency-based interviewing.
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