Airport Ground Operations Management
Course Description
The demand for airport ground operations management staff is set to rise by 25% by 2030, as per IATA projections. This growth is driven by factors such as the growing number of air passengers, increased demand for cargo handling due to e-commerce growth, and the need for greener and more efficient ground handling operations.
This course is designed by industry experts to meet the demands of efficient airport operations. We cover everything from ground handling, safety regulations, and airline-specific requirements aligned with IATA’s Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM). Start your career as a ground operations manager and secure 3 guaranteed international internships, grooming sessions, CV & interview preparations, job assistance, and more exclusively offered by the WingsWay Training Institute.
Course duration:
- 100 training hours
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Why WingsWay?
The Airport Ground Operations Management Course in dubai at WingsWay Training Institute is accredited by the International Air Transport Association (IATA), Canada. IATA sets global standards for the aviation industry, and this recognition signifies that this course aligns with international standards of airport services.
Our commitment to exceptional private education has earned endorsements from the Knowledge and Human Development Authority (KHDA) and ISO 9001:2015 certification from the International Accreditation Forum (IAF). WingsWay also offers CPD-SO-accredited training that meets rigorous international standards for training course content, structure, and outcomes.
WingsWay has been honoured with the title of ‘Best Training Institute‘ on two occasions and has received the ‘Outstanding Organisation Award‘. Our training services have garnered recognition from students across more than 85+ nationalities, reflecting our commitment to quality and excellence in education.
Key Topics
Below are some key topics covered in the Ground Operations Management course at the WingsWay Training Institute.
- Safety Training: Learn why safety matters in ground operations management (IATA).
- Risk Management: Understand Emergency Response Plans (ERPs) and how to manage risks effectively.
- Station Management: Discover the core duties of station management staff.
- IATA Standards: Explore operational standards outlined in the IATA Airport Handling Manual (AHM).
- Industry Trends: Stay updated on the latest trends in passenger, baggage handling, and catering services.
Course Content
Module 1: Roles and Responsibilities of a Station Manager
Module 2: Airline and Airport Security
Module 3: Fraud Prevention
Module 4: Airside Safety
Module 5: Quality Assurance and Station Compliance Programs
Module 6: Baggage Handling Management
Module 7: Passenger Handling Management
Module 8: Airline Catering
Module 9: Handling Agreements
Module 10: People Management
Learning Outcomes
Upon completing this IATA course at WingsWay Training Institute, students will gain expertise in the following areas:
- Control and supervise an airline station in a self-handled or outsourced environment
- Prevent fraud by becoming aware of the current methods used to dilute airline revenues
- Establish a Safety and Security Station Management System, meeting industry standards.
- Inspire and manage staff effectively.
- Utilise the latest IATA Airport Handling Manual (AHM) included in the course.
Learner’s Profile
The Airport Ground Operations Management course at the WingsWay Training Institute is tailored to individuals aspiring to pursue a career in airport ground operations. Eligible candidates include
- Airlines Personnel
- Ground Handling Providers
- Ground Operations Professionals (Supervisory Level)
- Freshers aiming for a career in Airport Ground Operations Management
Career Opportunities
Upon completing the IATA-certified course, you’ll be qualified for various roles in Ground Operation Management worldwide. Some job roles are listed below.
- Ground Operations Manager
- Airport Operations Supervisor
- Ramp Services Coordinator
- Passenger Services Agent
- Airport Safety Officer
- Aircraft Dispatcher
- Airside Operations Coordinator
- Baggage Handling Supervisor
- Aviation Operations Analyst
- Anyone wishing to start a career as a ground operations manager
Entry Qualification
The following are eligibility for the course at WingsWay Training Institute.
- Grade 10 / O-Level / Class 10 or equivalent
- Undergraduates
- Postgraduates
- Working Professionals
About the Instructor
Divya Perayil
Divya is an MBA-qualified professional in Airline and Airport Management with a B.Sc. in Zoology, specialising in sales, customer service, training, and business development across aviation, tourism, and hospitality. She has proven experience in delivering training programmes, market analysis, and operational improvement to drive growth and customer satisfaction. Divya is also proficient in Galileo, IATA, and GDS, with strengths in strategic planning, leadership, and security management.
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