Date: 22 August Saturday
Time: 14:00 to 16:00 Hours
Venue: WingsWay Training Institute, Al Mamzar
Digital Transformation in Travel & Tourism
Register Now
Thank you for your interest. Registration for this session has closed as we have reached maximum capacity. However, we host such sessions every month. Please drop us an email at information@wingsway.org for more information.
Session Overview
This 2-hour interactive workshop introduces travel and tourism professionals to the key digital shifts shaping the industry today. The session focuses on practical tools, digital behaviours, customer expectations and the role of travel professionals in a technology-enabled travel environment.
Participants will explore how digital transformation affects sales, customer service, reservations, operations, supplier coordination and business growth.
DTTAG (Dubai Travel & Tour Agents Group) is delighted to announce an exciting opportunity for all travel professionals in Dubai, powered by WingsWay Training Institute (IATA – Authorised Training Center).
As a valued member of DTTAG, you are exclusively invited to participate in our comprehensive annual calendar of monthly Sponsored Capability Development Programs – August 2026 Edition. These complimentary specialised training sessions are designed to equip you with the skills and knowledge to excel in today’s travel and tourism landscape.
This initiative, proudly presented by DTTAG and powered by WingsWay Training Institute, underscores our commitment to empowering our members and elevating the standards of service within Dubai’s thriving travel industry.
By being a part of the DTTAG community, you gain access to invaluable resources like these cutting-edge training programs, ensuring you stay ahead of the curve and deliver exceptional experiences to your clients.
Learning Objective
The travel and tourism sector is operating in a high-volatility environment. Consultants are increasingly expected to manage disruptions, shifting policies, and emotionally charged customer interactions — all while maintaining professionalism and brand trust.
This session can enable travel consultants with a structured approach to managing high-stakes customer conversations with clarity, confidence, and control. It focuses on strengthening communication under pressure, enabling participants to navigate sensitive situations while maintaining professionalism and customer trust.
Who Should Attend?
This session is designed for professionals operating in customer-facing roles within the travel and tourism ecosystem, including:
- Travel Consultants-Professionals handling customer enquiries, quotes and travel
recommendations. - Reservations & Ticketing-Teams managing availability, fare rules, booking systems and confirmations.
- Customer Service Teams-Teams managing complaints, changes, support and post-booking communication.
- Sales Teams-Teams responsible for package conversions, follow-ups and customer decision support.
- Operations Coordinators– Professionals coordinating transfers, suppliers,
documents and service delivery. - Managers & Owners- Leaders who need to understand future-ready travel business practices.
Learning Outcomes
- Understand what digital transformation means in travel and tourism.
- Identify how customer expectations have changed in the digital age.
- Recognise the role of online platforms, automation, AI, data and digital communication.
- Learn how to Improve customer engagement through digital tools and faster response systems.
- Understand how digital transformation supports sales, operations and service recovery.
- Apply practical digital habits to improve daily work efficiency.
- Build confidence in adapting to new travel technologies.
Why You Should Attend
Your participation will be rewarded with:
- Certificate issued by CPD (UK) Standards Office:
In today’s competitive market, CPD or Continuing Professional Development certification sets you apart, ensuring you meet the highest standards. Your Certification enhances credibility and marketability. - Certificate issued by WingsWay Training Institute:
- IATA (Authorised Training Center)
- KHDA (Approved Education Institute)
Don’t miss this exclusive benefit of your DTTAG membership! Register now to secure your spot and invest in your professional growth.
We look forward to welcoming you and contributing to your success within the vibrant Dubai travel and tourism community.
WingsWay Training Institute – Empowering Excellence in Travel & Tourism, in proud partnership with DTTAG.