Date: 9th May Saturday
Time: 14:00 to 16:00 Hours
Venue: WingsWay Training Institute, Bur-Dubai
Master high-stakes customer interactions in today’s travel landscape
CRUCIAL CONVERSATIONS AT WORK
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Thank you for your interest. Registration for this session has closed as we have reached maximum capacity. However, we host such sessions every month. Please drop us an email at [email protected] for more information.
Session Overview
DTTAG (Dubai Travel & Tour Agents Group) is delighted to announce an exciting opportunity for all travel professionals in Dubai, powered by WingsWay Training Institute (IATA – Authorised Training Center).
As a valued member of DTTAG, you are exclusively invited to participate in our comprehensive annual calendar of monthly Free Skill Enhancement programs. These complimentary specialised training sessions are designed to equip you with the skills and knowledge to excel in today’s travel and tourism landscape.
This initiative, proudly presented by DTTAG and powered by WingsWay Training Institute, underscores our commitment to empowering our members and elevating the standards of service within Dubai’s thriving travel industry.
By being a part of the DTTAG community, you gain access to invaluable resources like these cutting-edge training programs, ensuring you stay ahead of the curve and deliver exceptional experiences to your clients.
Learning Objective
The travel and tourism sector is operating in a high-volatility environment. Consultants are increasingly expected to manage disruptions, shifting policies, and emotionally charged customer interactions — all while maintaining professionalism and brand trust.
This session can enable travel consultants with a structured approach to managing high-stakes customer conversations with clarity, confidence, and control. It focuses on strengthening communication under pressure, enabling participants to navigate sensitive situations while maintaining professionalism and customer trust.
Who Should Attend?
This session is designed for professionals operating in customer-facing roles within the travel and tourism ecosystem, including:
- Travel Consultants and Advisors
- Customer Service Executives
- Reservation and Ticketing Agents
- Frontline Support Teams
- Team Leaders managing customer interactions
It is particularly relevant for individuals regularly handling escalations, service disruptions, or emotionally charged customer scenarios.
Learning Outcomes
By the end of this session, participants will be able to:
- Handle difficult and high-pressure conversations with greater confidence and composure
- Apply a structured framework to manage sensitive customer interactions effectively
- Adapt communication styles based on different customer behaviours and expectations
- Balance empathy with clear, solution-oriented messaging
- Reduce escalation risks while strengthening customer trust and satisfaction
Why You Should Attend
Your participation will be rewarded with:
- Certificate issued by CPD (UK) Standards Office:
In today’s competitive market, CPD or Continuing Professional Development certification sets you apart, ensuring you meet the highest standards. Your Certification enhances credibility and marketability. - Certificate issued by WingsWay Training Institute:
- IATA (Authorised Training Center)
- KHDA (Approved Education Institute)
Don’t miss this exclusive benefit of your DTTAG membership! Register now to secure your spot and invest in your professional growth.
We look forward to welcoming you and contributing to your success within the vibrant Dubai travel and tourism community.
WingsWay Training Institute – Empowering Excellence in Travel & Tourism, in proud partnership with DTTAG.