Foundation in Travel & Tourism

International Air Transport Association (IATA), Canada


Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a relevant Global Distribution System to create and manage reservations. this course includes a brief on the New Distribution Capability (NDC) and offers the following electives: Foundation in travel and tourism with Amadeus: Foundation in travel and Tourism with Galileo: and Foundation in travel and tourism with Sabre.

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    Course Content

    • Module 1: The Travel and Tourism Industry and the Travel Professional
    • Module 2: Geography in Travel Planning
    • Module 3: Travel Formalities
    • Module 4: Air Transport Essentials
    • Module 5: Land Transport: Introduction to Passenger Rail
    • Module 6: Land Transport: Car & Camper
    • Module 7: Hotel Products and Services
    • Module 8: Water Transport: Ferries & Cruise
    • Module 9: Tour Packages
    • Module 10: Serving the Travel Customer
    • Module 11: Electronic Booking Tools (GDS including Amadeus, Galileo and Sabre)
    • Module 12: Fundamental in Air Fares & Ticketing
    • Module 13: Technology in Travel: Distribution and Airline Retailing with NDC

    Learner's Profile

    • Travel Agents
    • Airline Reservation Agents
    • Tour Operators
    • Relevant Call Center Agents

    Key Topics

    This course opens doors to work in the exciting world of travel and tourism with key topics including:

    • Attributes and requirements for the travel industry professional
    • Physical geography, including mapping and common industry codes
    • Travel document needs and airport departure formalities
    • Travel and tourism products and services: air, trains, hotels, car rental, cruise, tours
    • Customer service & loyalty
    • Air fares, ticketing and GDS functionality

    Course Objectives

    • Plan efficient travel itineraries and reservations using knowledge of geography and standard industry coding
    • Advise customers on passport and visa requirements, as well as they benefits of travel insurance
    • Price and ticket basic air itineraries
    • Sell rail transportation, car rentals, hotel accommodation, cruises and pre-packaged tour products
    • Provide a level of customer service that successfully builds customer loyalty
    Career Opportunities
    • Airlines
    • Aviation
    • Hotels
    • MNCs
    • Travel Agencies
    Next steps
    • This course is a step toward earning an IATA Diploma in:
    • Travel Sales & Operations
    Course Duration

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